Technical Service

Technical Services

Performance Maintenance

Regular performance maintenance is essential to ensure analytical systems continue to deliver reliable results and operate at peak performance. As part of LiKrom’s preventive maintenance services, critical components subject to wear during routine operation are inspected and replaced in accordance with manufacturer recommendations.

Performance Maintenance Kits, developed by the manufacturer based on extensive research and field experience, contain the consumables and wear parts recommended for replacement at defined service intervals. Replacing these components proactively helps prevent performance degradation, minimizes unexpected downtime, and ensures continued system reliability.

Benefits of Performance Maintenance

• Maintains system performance and operational reliability
• Reduces unplanned downtime and unexpected service interruptions
• Replaces critical wear components before failure occurs
• Supports the accuracy and reproducibility of analytical results
• Extends instrument lifetime
• Helps reduce the total cost of ownership

LiKrom’s Technical Service Team performs maintenance in accordance with manufacturer standards, using original maintenance kits and approved service procedures to help keep your instruments operating at optimum performance throughout their lifecycle.

Technical Services

Repair

Rapid Diagnostics, Effective Solutions, Reliable Performance

Unexpected instrument failures can disrupt laboratory operations, delay analytical workflows, and impact productivity. LiKrom’s Technical Service Team is committed to restoring your systems to operation as quickly as possible through rapid response, accurate diagnostics, and effective repair solutions.

Our manufacturer-trained and certified service engineers utilize advanced diagnostic tools and manufacturer-approved service procedures to identify the root cause of instrument failures. Accurate troubleshooting helps prevent unnecessary part replacements and additional service costs, allowing repairs to be completed efficiently while minimizing downtime.

Using original spare parts and manufacturer-compliant repair practices, LiKrom helps maintain instrument performance, system reliability, and operational continuity throughout the lifecycle of your analytical systems.

Our Repair Services

• Troubleshooting and root cause analysis
• On-site repair services
• Original spare parts replacement
• Manufacturer-approved repair procedures
• Telephone and remote technical support
• Firmware and system updates
• Performance verification and system health checks
• Service reporting and documentation

Benefits of LiKrom Repair Services

• Support from manufacturer-trained and certified service engineers
• Rapid response and effective problem resolution
• Accurate diagnostics that help minimize unnecessary repair costs
• Original spare parts and manufacturer-compliant service practices
• Support for maximum instrument uptime
• Preservation of system performance and reliability
• Nationwide technical service coverage throughout Türkiye

Customers with a LiKrom Service Contract benefit from priority service scheduling and technical support, enabling faster response times and minimizing the impact of unexpected instrument downtime.

LiKrom’s Technical Service Team combines expertise, manufacturer support, and proven service practices to help keep your laboratory systems operating reliably and efficiently.

Technical Services

System Qualification

In regulated laboratory environments, it is not enough for analytical systems to simply operate; they must also be demonstrated, documented, and verified as fit for their intended use. LiKrom supports laboratories in meeting compliance requirements through Waters qualification solutions and manufacturer-approved qualification procedures.

Performed by manufacturer-trained and certified specialists, our qualification services help verify system performance, maintain data integrity, and support an audit-ready laboratory environment. All qualification activities are conducted with consideration for GMP and GLP requirements, as well as the expectations of 21 CFR Part 11 regarding data security, traceability, and documentation.

Waters qualification solutions evaluate instruments, software, and data systems as an integrated whole, verifying not only instrument performance but also system suitability and the reliability of analytical processes. This comprehensive approach helps laboratories maintain regulatory compliance and confidently prepare for inspections and audits.

Our Qualification Services

• Installation Qualification (IQ)
• Operational Qualification (OQ)
• Performance Qualification (PQ)
• Empower SystemsQT Qualifications
• waters_connect-Based System Qualifications
• MassLynx-Based System Qualifications
• Software Qualification and Verification Support
• Qualification Documentation and Compliance Support

Benefits of Waters Qualification Solutions

• Manufacturer-developed and approved qualification methodologies
• Processes that support GMP, GLP, and data integrity requirements
• 21 CFR Part 11 compliant data management and documentation
• Audit-ready qualification records and reports
• Secure and traceable electronic records
• Automated testing and data processing that reduce human error
• Integrated qualification of instruments, software, and data systems
• Efficient qualification practices that minimize laboratory downtime
• Through qualification services performed in accordance with Waters global quality standards, LiKrom helps ensure the reliability, compliance, and audit readiness of your laboratory systems.

Service Contract

Maximize System Performance, Minimize Unplanned Downtime

LiKrom Service Contracts are designed to maximize instrument uptime, maintain system performance, and support uninterrupted laboratory operations throughout the lifecycle of your analytical systems.

Under the contract, our manufacturer-trained and certified service engineers perform scheduled preventive maintenance, performance checks, and qualification services to ensure your systems continue to operate at their optimal condition. During maintenance visits, critical components subject to normal wear are inspected and replaced according to manufacturer recommendations. This proactive approach helps identify potential issues before they lead to failures, reducing the risk of unexpected downtime and maintaining system reliability.

In the event of an instrument failure, LiKrom’s experienced technical service engineers provide rapid troubleshooting and effective corrective actions to restore system operation as quickly as possible. Accurate diagnostics, manufacturer-approved repair procedures, and the use of original spare parts help minimize repair costs while ensuring reliable instrument performance.

Service Contract customers benefit from priority technical support and service scheduling, enabling faster response times and minimizing disruptions to laboratory operations.

Contract Coverage

• Performance (Preventive) Maintenance Services
• IQ, OQ, and PQ Qualification Services
• On-Site Troubleshooting and Repair Services
• Telephone and Remote Technical Support
• Complimentary Firmware and System Updates
• Special Discounts on Repair Parts
• Priority Technical Service Support
• Manufacturer-Compliant Service Documentation

Benefits of a Service Contract

• Maintains system performance through regular preventive maintenance
• Reduces unexpected failures and unplanned downtime
• Replaces critical wear components before failure occurs
• Fast troubleshooting and effective repairs performed by expert engineers
• Priority service support for contract customers
• Optimized repair and maintenance costs
• Extended instrument lifetime
• More predictable maintenance and operational expenses

LiKrom Service Contracts provide the confidence of knowing that your laboratory systems are supported by expert engineers, proactive maintenance programs, and priority technical assistance whenever you need it.