Informatics Support

Informatics Support Services

Installation-Repair-Upgrade

LiKrom provides comprehensive informatics support to help ensure your laboratory software systems operate reliably, efficiently, and in compliance with regulatory requirements. Our manufacturer-trained and certified specialists deliver technical support and consulting throughout the entire software lifecycle.

Software Installation

A successful software environment begins with proper installation and configuration. Before implementation, LiKrom’s Informatics Support Team evaluates all necessary system and infrastructure requirements to ensure a smooth deployment process. Empower CDS, waters_connect, and other laboratory software solutions are installed and configured according to manufacturer recommendations, and qualification activities are performed when required to ensure systems are ready for operation.

Software Repair

Software-related issues can directly impact laboratory productivity, data accessibility, and operational efficiency. Our Informatics Support Team provides both remote and on-site assistance to rapidly diagnose and resolve software problems. Whether addressing user administration challenges, database issues, system performance concerns, licensing problems, or application errors, our specialists are committed to delivering effective solutions that minimize downtime and maintain business continuity.

Software Update and Upgrade

Keeping laboratory software up to date is essential for maintaining system performance, security, data integrity, and regulatory compliance. New software releases not only introduce enhanced functionality and performance improvements but also support evolving compliance requirements and cybersecurity standards.

Customers enrolled in the Software Maintenance Plan (SMP) benefit from access to the latest software versions, enhancements, and new features without additional software licensing costs. LiKrom’s Informatics Support Team carefully plans and executes upgrade projects to ensure updates are completed efficiently while minimizing disruption to laboratory operations.

✉ yazilim_destek@likrom.com

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Informatics Support Services

Software Qualification

In regulated laboratory environments, software systems must do more than simply function correctly—they must be documented, verified, and demonstrated to perform consistently as intended. LiKrom provides software qualification services in accordance with manufacturer standards, helping laboratories meet regulatory and compliance requirements with confidence.

Software qualification verifies that systems are properly installed, operate reliably, and perform according to defined specifications. Performed by manufacturer-trained and certified Software Support Specialists, our qualification services are delivered with comprehensive documentation designed to support GMP, GLP, and 21 CFR Part 11 requirements.

Empower Software Qualification

Empower SystemsQT is a manufacturer-approved qualification tool designed to verify the proper operation of the Empower Chromatography Data System (CDS). It confirms installation integrity, file authenticity, calculation accuracy, and reporting functionality, providing documented evidence that the software continues to deliver reliable and consistent results throughout its lifecycle.

Empower SystemsQT qualification supports laboratories in maintaining data integrity, traceability, and audit readiness while helping ensure compliance with regulatory requirements.

waters_connect Software Qualification

The waters_connect platform provides advanced tools for centrally managing software qualification activities. Qualification data can be generated, stored, reviewed, and approved within a secure environment, while system status, qualification history, and maintenance records can be managed from a single platform.

This integrated approach supports data integrity, simplifies compliance management, and provides easy access to documentation required during inspections and audits.

MassLynx Software Qualification

Software qualification services for MassLynx help verify that MS and LC-MS platforms operate according to manufacturer specifications. Qualification activities are performed using Waters-developed procedures and documentation, providing confidence in system reliability and supporting regulatory compliance requirements.

Benefits of Software Qualification

• Supports GMP, GLP, and 21 CFR Part 11 compliance requirements
• Strengthens data integrity and traceability
• Provides audit-ready documentation
• Verifies software reliability and operational performance
• Documents system consistency and performance over time
• Follows manufacturer-approved qualification methodologies

LiKrom Software Qualification Services help ensure reliability, compliance, and audit readiness of your laboratory software systems, providing confidence in both your data and your quality processes.

Informatics Support Contract

Continious Operation, Rapid Support, and Up-to-Date Technology

LiKrom’s Informatics Support Contract is designed to help ensure that your laboratory software systems operate reliably, efficiently, and without interruption. Our goal is to minimize downtime, maintain system performance, and provide rapid resolution whenever software-related issues arise.

Our manufacturer-trained and certified Software Support Specialists are committed to delivering fast and effective assistance to keep your laboratory operations running smoothly. Many issues can be resolved quickly through remote support, while on-site assistance is available whenever necessary.

In addition to technical support, Informatics Support Contract helps keep your systems current with the latest software releases, enhancements, and security updates. By maintaining an up-to-date software environment, laboratories can benefit from improved performance, enhanced security, and continued support for evolving regulatory requirements.

Contract Coverage

• Priority remote support in the event of software issues
• On-site technical support when required
• Complimentary client reinstallation services
• Priority support and service scheduling
• Rapid response and solution-oriented assistance
• Professional guidance from manufacturer-trained specialists

Benefits of an Informatics Support Contract

• Minimizes software-related downtime and operational disruptions
• Provides fast access to expert technical support
• Ensures access to the latest software versions and new features
• Helps maintain system performance and reliability
• Supports data integrity and regulatory compliance requirements
• Improves laboratory productivity and operational continuity

LiKrom’s Informatics Support Contract provides the confidence of knowing that your laboratory software systems are supported by experienced specialists, priority service, and continuous access to the latest software technologies.

Software Maintenance Plan

Keep Your Chromatography Software Up-to-Date, Secure, and Performing at Its Best

Keeping laboratory software current is essential for maintaining data integrity, regulatory compliance, system security, and operational efficiency. The Waters Software Maintenance Plan (SMP) helps ensure that your Empower™ and other Waters software platforms remain up to date, allowing your laboratory operations to run smoothly and efficiently.

With the Software Maintenance Plan, you gain access to major software releases, enhancement packages, and technical updates at no additional licensing cost. This ensures your systems always benefit from the latest features, performance improvements, and security updates.

Key Benefits of the Plan

Keep Your Software Current

• Access to the latest Empower™ software releases
• Complimentary access to software enhancements and maintenance releases throughout the year
• Flexibility to upgrade when it best suits your laboratory schedule
• New functionality and an improved user experience
• Opportunity to benefit from updates to the Embedded Oracle Database infrastructure as part of software upgrade activities

Lower Total Cost of Ownership

• Predictable and manageable annual budgeting
• Elimination of unexpected software upgrade costs
• Access to new software versions without additional license fees
• Long-term protection of your software investment

Increased Efficiency and Productivity

• Access to the latest software capabilities
• Performance improvements and bug fixes
• Greater system stability and reliability
• Enhanced laboratory productivity and workflow efficiency

Priority Technical Support

• Access to remote technical support services
• Priority telephone and email support
• Rapid assistance from highly trained Waters specialists
• Regular product and technical update notifications

Who Can Benefit?

The Software Maintenance Plan is particularly valuable for:

• Empower™ software users
• Laboratories operating under GMP, GLP, and 21 CFR Part 11 requirements
• Organizations focused on maintaining data integrity
• Companies seeking to protect their software investment
• Laboratories that want to keep their systems secure and up to date

Plan Exclusions

The Software Maintenance Plan does not include:

• Hardware repair and maintenance services
• Third-party software, operating systems, hardware, or peripherals
• Installation and Qualification services (please ask for a quote)
• Consultancy for Computerized System Validation

Protect Your Software Investment

The Software Maintenance Plan is more than a support agreement. It is a comprehensive service program designed to keep your software current, support uninterrupted laboratory operations, and help your organization take full advantage of ongoing technological advancements.

By maintaining an active Software Maintenance Plan, your laboratory can maximize the value of its Empower™ and Waters software solutions while reducing the risk of unexpected upgrade costs and software obsolescence.

Learn More

For more information about the Software Maintenance Plan or to discuss the best option for your laboratory, please contact the Likrom team.

LiKrom – Authorized exclusive Waters Distributor in Türkiye